Telecom operator connects their field work force for Smarter Field Service

• Increased technician productivity
• Improved SLA
• Implementation in 6 weeks

Ooredoo Challenges

Needed a field service solution that would help 300 field engineers and service customers in a more consistent way. The solution needed to be easy to use and allow engineers to connect via any device.

MyMobiForce (MMF) Solution

• Single platform to provide services nationwide
• Mobile app for field reps to manage appointments
• Integration with CRM for customer 360 and better insights

Benefits

Technicians and management were able to access the information they needed onsite via the mobile app to provide the great service to everyone, no matter where in Qatar they’re based. With a more direct line of sight into the field, management was able to step in to resolve issues in real-time