E-Commerce Case Study – Flipkart (India)


This Indian e-commerce giant was looking white goods product installation and demo solution at a PAN-India level.

Challenges ( Whitegoods I&D)

  • Was getting into whitegoods Installation and Demo.
  • Was looking for a single partner for PAN-India MMF Solution

MyMobiForce (MMF) Solution

  • MMF used its GIG platform for Flipkart service tickets
  • Worked on Assisted Model. Platform + Workforce + SLA owned by MMF
  • MMF ensured the availability of skilled technicians PAN India basis
  • Android-based App for every field engineer Journey with Flipkart
  • Started with 2 categories, 5 cities, and 241 PIN codes
  • Increased to 12 categories, 100+ cities, and 4982 PIN codes in 3 months
  • Completed 25970 service calls with 95% SLA in Nov’21

Benefits to Flipkart

  • 25K+ service calls completion in every month
  • Covering 160+ cities, 5500+ Pin codes, and 12 appliance categories
  • ~9.5% Opex savings achieved
  • SLA achieved 95%
  • CSAT / QOS 4.68 out 5

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We Are Because We Deliver


Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.


Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.


Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50000 +

Registered field technicians

1000000 +

Work orders cleared

50 +

Technical skills covered

97 %

Operation success rate

Client Testimonials

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