Challenges ( Whitegoods I&D)

• Was getting into whitegoods Installation and Demo.
• Was looking for a single partner for PAN-India MMF Solution

MyMobiForce (MMF) Solution

• MMF used its GIG platform for Flipkart service tickets
• Worked on Assisted Model. Platform + Workforce + SLA owned by MMF
• MMF ensured the availability of skilled technicians PAN India basis
• Android-based App for every field engineer Journey with Flipkart
• Started with 2 categories, 5 cities, and 241 PIN codes
• Increased to 12 categories, 100+ cities, and 4982 PIN codes in 3 months
• Completed 25970 service calls with 95% SLA in Nov’21

Benefits to Flipkart

• 25K+ service calls completion in every month
• Covering 160+ cities, 5500+ Pin codes, and 12 appliance categories
• ~9.5% Opex savings achieved
• SLA achieved 95%
• CSAT / QOS 4.68 out 5