Platform Case study - Ooredoo (Qatar)


Fully-manual to fully-automatic FSM platform

Ooredoo Challenges ( NW roll-outs)

  • Absolutely no automation.
  • XLS-based ticket creation from multiple sources. No real-time ticket assignations
  • No real-time ticket updates and tracking of the field engineers
  • No system to calculate SLA slippages and Low C-SAT
  • No ticket approval system

MMF Solution

  • MMF deployed its license-based FSM platform
  • Deployed ticketing capabilities and mini CRM
  • Android-based App for every field engineer

Benefits to Ooredoo

  • From ‘complete manual’ to fully ‘automatic’ field operations
  • Unified ticketing system to create auto tickets from multiple sources.
  • Real-time auto ticket assignments to the right skilled and hyper-local field engineers (SLA)
  • Real-time ticket updates and auto escalations
  • Customized real-time E-2-E dashboards for informed business decisions
  • SLA improved from ‘nothing’ to 98%
  • Productivity increased from 3.4 Jobs/day to 5.7 jobs/day

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We Are Because We Deliver


Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.


Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.


Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50000 +

Registered field technicians

1000000 +

Work orders cleared

50 +

Technical skills covered

97 %

Operation success rate

Client Testimonials

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