Platform Case study - Ooredoo (Qatar)
Telecom
Fully-manual to fully-automatic FSM platform
Ooredoo Challenges ( NW roll-outs)
- Absolutely no automation.
- XLS-based ticket creation from multiple sources. No real-time ticket assignations
- No real-time ticket updates and tracking of the field engineers
- No system to calculate SLA slippages and Low C-SAT
- No ticket approval system
MMF Solution
- MMF deployed its license-based FSM platform
- Deployed ticketing capabilities and mini CRM
- Android-based App for every field engineer
Benefits to Ooredoo
- From ‘complete manual’ to fully ‘automatic’ field operations
- Unified ticketing system to create auto tickets from multiple sources.
- Real-time auto ticket assignments to the right skilled and hyper-local field engineers (SLA)
- Real-time ticket updates and auto escalations
- Customized real-time E-2-E dashboards for informed business decisions
- SLA improved from ‘nothing’ to 98%
- Productivity increased from 3.4 Jobs/day to 5.7 jobs/day
We Are Because We Deliver
Increase in business savings
You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.
Average reduction in customer response time
For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.
Increase in Customer Satisfaction
Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.
MyMobiForce In Numbers
Registered field technicians
Work orders cleared
Technical skills covered
Operation success rate
Client Testimonials
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
This letter is to appreciate the great service that you have provide to our organisation. we are highly pleased with installation of our product service that you provide us. we were facing installation issue various locations. we getting great help from your service in various location Like Jammu & kashmir, Ladakh , Nagaland and manipur. I would like to Thankyou again and we are looking forward to availing your service again.
Pravin Tanope
Xtreme Media
The stand out feature of the platform is the fact that we can get on-demand Trained workforce to cater to our customer’s requirement and at the same time we can keep control on our overheads.
Shreejit Nair
General Manager,
Head of Delivery and Operations (HCL)
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
This letter is to appreciate the great service that you have provide to our organisation. we are highly pleased with installation of our product service that you provide us. we were facing installation issue various locations. we getting great help from your service in various location Like Jammu & kashmir, Ladakh , Nagaland and manipur. I would like to Thankyou again and we are looking forward to availing your service again.
Pravin Tanope
Xtreme Media
The stand out feature of the platform is the fact that we can get on-demand Trained workforce to cater to our customer’s requirement and at the same time we can keep control on our overheads.
Shreejit Nair
General Manager,
Head of Delivery and Operations (HCL)
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
