GIG Model Case Study - HCL Comnet (India)


  • 500 to 170 (66%) Fixed Team optimized
  • 88% to 97% SLA improvement

HCL Comnet Challenges (V-SAT and Lease-line operations)

  • Had 500+ in-house teams to manage PAN India operations
  • No access to real-time project and workflow status
  • Had one dedicated in-house person on-site for each remote location
  • Communication and efficiency issues and frequent SLAs slippages

MyMobiForce (MMF) Solution

  • Deployed our Ticketing Solution
  • Worked on Assisted Model. Platform + Workforce + SLA owned by MMF

Operations Roll out

  • Managed 100K + Assets
  • MMF ensured the Nationwide availability of skilled technicians (10K+)
  • Started with 02 cities and went on covering 150+ cities covering PAN India operations

Benefits to HCL

  • SLA improved from 88% to 97%
  • HCL could reduce its in-house team from 500 to 170, fix costs reduce
  • Operations cost moved from Fix cost to pay-per-use using the MMF GIG model
  • Real-time access to projects, jobs, and technicians via the MMF Platform

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We Are Because We Deliver


Increase in business savings

You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.


Average reduction in customer response time

For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.


Increase in Customer Satisfaction

Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.

MyMobiForce In Numbers

50000 +

Registered field technicians

1000000 +

Work orders cleared

50 +

Technical skills covered

97 %

Operation success rate

Client Testimonials

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