E-Commerce Case Study – Flipkart (India)
E-commerce
This Indian e-commerce giant was looking white goods product installation and demo solution at a PAN-India level.
Challenges ( Whitegoods I&D)
- Was getting into whitegoods Installation and Demo.
- Was looking for a single partner for PAN-India MMF Solution
MyMobiForce (MMF) Solution
- MMF used its GIG platform for Flipkart service tickets
- Worked on Assisted Model. Platform + Workforce + SLA owned by MMF
- MMF ensured the availability of skilled technicians PAN India basis
- Android-based App for every field engineer Journey with Flipkart
- Started with 2 categories, 5 cities, and 241 PIN codes
- Increased to 12 categories, 100+ cities, and 4982 PIN codes in 3 months
- Completed 25970 service calls with 95% SLA in Nov’21
Benefits to Flipkart
- 25K+ service calls completion in every month
- Covering 160+ cities, 5500+ Pin codes, and 12 appliance categories
- ~9.5% Opex savings achieved
- SLA achieved 95%
- CSAT / QOS 4.68 out 5
We Are Because We Deliver
Increase in business savings
You focus on selling across the nation and we will take care of installations and other post-sales technical services, reducing your unnecessary business overhead.
Average reduction in customer response time
For organization using our platform, immediate availability of workforce helps in exceptionally reducing customer response time.
Increase in Customer Satisfaction
Our expert field technicians deliver seamless product installation and servicing in time, resulting in unprecedented customer satisfaction.
MyMobiForce In Numbers
Registered field technicians
Work orders cleared
Technical skills covered
Operation success rate
Client Testimonials
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
This letter is to appreciate the great service that you have provide to our organisation. we are highly pleased with installation of our product service that you provide us. we were facing installation issue various locations. we getting great help from your service in various location Like Jammu & kashmir, Ladakh , Nagaland and manipur. I would like to Thankyou again and we are looking forward to availing your service again.
Pravin Tanope
Xtreme Media
The stand out feature of the platform is the fact that we can get on-demand Trained workforce to cater to our customer’s requirement and at the same time we can keep control on our overheads.
Shreejit Nair
General Manager,
Head of Delivery and Operations (HCL)
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
This letter is to appreciate the great service that you have provide to our organisation. we are highly pleased with installation of our product service that you provide us. we were facing installation issue various locations. we getting great help from your service in various location Like Jammu & kashmir, Ladakh , Nagaland and manipur. I would like to Thankyou again and we are looking forward to availing your service again.
Pravin Tanope
Xtreme Media
The stand out feature of the platform is the fact that we can get on-demand Trained workforce to cater to our customer’s requirement and at the same time we can keep control on our overheads.
Shreejit Nair
General Manager,
Head of Delivery and Operations (HCL)
MyMobiforce has helped us to handle the complete life cycle of an incident from logging of the Incident by the helpdesk to closure with full control and visibility.
Anand Ramakrishnan
CEO, QTEK SYSTEMS
We would like to appreciate the services of MyMobiForce.com. We have used this Eco-system and we got relevant freelancers across India every time for our installation and service calls. Mymobiforce platform & the team has helped us to get the job done within SLA and also helped to reduce cost that we were incurring on salary, travel and other overheads related to management of our own technicians. We are glad that we have a service partner like you.
Ravi Kumar
Firstouch Solutions Pvt.Ltd.
